Job Summary

Responsibilities

Launching, leading, and motivating a platform success team
Developing a platform success strategy which can be scaled with the company's growth ($3M ARR to $30M ARR by end of 2022)
Deliver an exceptional customer experience with proactive communication to resolve problems, as well as predict and remove roadblocks before they occur
Run education and adoption campaigns to help educate our platforms and their users on our product
Ongoing evaluation, ideation and implementation of strategies to improve the platform experience from onboarding to renewal
Act as a trusted Platform point of contact and be the voice of the customer internally at SafetyWing 

Requirements
Experience in a B2B customer / partner success role (ideally worked with a benefits product, or with HR and Freelancer platforms from Series A to Series C or equivalent)
Demonstrated history of hiring and leading exceptional talent, ideally a customer success team
Demonstrated ability to manage ambiguity, take initiative, and problem-solve 
Effectively work cross-functionally and with a wide range of people with different skill sets
Excellent communication and interpersonal skills

We like to work with people who:

Want to help build a global social safety net on the Internet.
Think for themselves instead of copying others.
Are willing to try new things, even with the risk of failure.
Are intellectually curious and open to new ideas.
Are creative and bold in the face of any problems.
Have strong integrity and do the right thing