Job Summary

Key responsibilities

Respond to customer emails and chats in real time

Assist with the creation of internal and external knowledge bases

Plan and execute online campaigns and events

Address complaints/concerns of the customers, working cross functionally with other teams within the company to follow-up on issues as they arise

Troubleshoot and report potential bugs using JIRA

Collect users' feedback and improvement insights to enhance existing products and be the bellwether of new ones

Experience & Qualifications

Minimum 3 years experience in technical or customer support

Crypto and NFT knowledge, strong interest and passion for NFTs

Knowledge of Intercom, Slack, JIRA, Basecamp, and Google Workplace

Excellent English written and verbal communication skills

Strong organizational skills and ability to manage multiple priorities at once

Ability to work well independently and as a member of a highly integrated and diverse team

Fast and accurate typing skills (aWPM)

Demonstrated ability to solve problems and manage conflict

Benefits

Company sponsored medical, dental and vision insurance coverage

Fully remote work

Flexible time off; Sweet team members are committed to building and delivering tremendous results, not watching the clock

Paid parental leave

Modern tools and processes, and coworkers who are on the cutting edge of innovation in NFTs and the blockchain