Job Summary

Responsibilities:

Partner with product and engineering teams to document new products, features, API’s and more. Responsible for documentation updates both internal and external as new versions of WooCommerce, WooCommerce Payments etc… are released.
You’ll drive content and summarize how features work, clearly communicate the before and after changes, explain use cases and benefits. This work will also be used by our product marketing, happiness and sales teams.
Create and standardize document guidelines and best practices for our growing engineering team.
Ensure top-notch content quality and working with our cross-functional teams to ensure that documentation syntax and organization is kept up to date, and is clear for our end users.
You’re willing to spearhead, guide and run with building and creating technical documentation that is clear, concise, and helps our growing community of users.

Qualifications
Have at least 5+ years in similar technical writing roles.
You are willing to roll up your sleeves and jump into crafting not only a content strategy, but refine how our documentation is organized, what is missing, and is ready to start creating.
Familiarity with Payments / eCommerce, specifically WooCommerce experience would be highly desirable.
Adept at communicating technical concepts clearly and precisely
Able to quickly iterate and improve
Are a cross-team collaborator, able to effectively work with teams across multiple functions and levels from product, engineering, operations, support, and legal.
Have strong story-telling skills.
Are a proactive communicator and writer, and comfortable with setting and managing your own priorities.