Content Quality Control Coordinator

  • 100% Remote
  • Remote
  • 18 May, 2022

Job Summary

Responsibilities

Hands-on Quality Control review responsibilities for all high-profile Jellysmack Creator content including checking for spelling, tense, typos, and captions as well as cultural context, technical errors (dropped sound) and ensuring Creator guidelines are followed; ensure accurate and prompt resolution of all Creator escalations
Enter data in a system to track and aggregate data around errors
Ensure Creator guidelines (Do’s and Don’ts) are easy to understand, updated and maintained, and that they are distributed to key teams (Brand Safety, Language Check, Copy Check, Edit, etc.)
Facilitate the development, maintenance and evolution of QC documents, grids, guidelines and standards in conjunction with Global QC
Work collaboratively with other teams, with a can do attitude, to be certain QC best practices are used
The responsibilities here describe the current, general nature and expected level of work being performed by the individual assigned to this role, however, this list is not exhaustive of the tasks, duties and skills required of individuals in this position and as the organization changes, so too might the needs of this position


Qualifications

BA/BS degree or equivalent practical experience
2+ years of relevant experience in an entertainment, digital, publisher, talent or agency environment; knowledge of post production workflows
1+ years of experience on a QC team or Customer Service team expert in Facebook Creator Studio / YouTube Creator Studio / Snap Analytics / Tik Tok manager
Excellent grammar and attention to detail with a deep understanding of cultural sensitivities as it relates to content
Clear communicator with the ability to work collaboratively across all levels of management, talent and staff, both domestically and internationally
Self-motivated, proficient multi-tasker, able to stay organized with multiple simultaneous projects
Enthusiastic team player with a proven ability to work effectively in a fast-paced environment; able to communicate succinctly, emanate calm and remain focused in a growing, changing workplace
Coordinating QC for a high volume of content, adept at prioritizing, anticipating potential issues, identifying problems, recommending and implementing solutions
Positive attitude with the ability to be flexible
Excellent organizational, verbal, written, e-social skills and acumen
Working knowledge of social video content distribution platforms including YouTube, Facebook, Snap, IGTV and TikTok
Proficient in Google Workplace (formerly G Suite), Gdrive, Google Slides and Dropbox
Strong working knowledge of Project Management software platforms and Social Platform Content Management systems (FB, YT, Tiktok, Instagram)
Flexibility to attend meetings that can be as early as 6AM PT to accommodate international time zones
Familiarity with French a plus

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