Job Summary

Responsibilities

Act as the authority on all things data. Understand TutorMe's data flows, table hierarchies, and optimal data extraction approaches in a continually evolving business environment
Provide reliable predictive thought leadership and data presentations
Work as an essential member of the product team, helping the entire TutorMe team build the right thing, understand what the right thing is, and how that thing performs
Collect, monitor, and derive insights from various raw data to improve business performance using SQL, Looker, and Excel
Present research findings and recommendations to cross-functional teams, including Product, Growth, Customer Experience, and Executive Leadership
Develop and maintain dashboards in Looker to enable self-serve capabilities
Develop and maintain automated reports distributed to business stakeholders
Provide recurring analysis and data-driven recommendations to the sales, product, and marketing teams on improving customer experiences across the customer lifecycle
Apply your expertise in quantitative analysis to unearth data-driven insights and drive decision making
Define and document business KPIs for use across all departments
Establish and maintain a single source of truth data sets on product and customer engagement
Generate ad hoc and scheduled reports with KPIs and other pertinent metrics; develop analytics dashboards and automated reports
Support A/B and multivariate testing of user behavior to inform media tactics, audience acquisition and targeting, churn, lifetime value, product and content recommendations, and personalized experiences

Requirements

5+ years of experience in data analysis and reporting. Research in academia may be considered on a case-by-case basis
Bachelor's degree in Mathematics, Statistics, Data Science, Computer Science, Engineering, Economics, or a related discipline (master's degree preferred)
Must be extremely proficient in SQL. Other programmable languages such as R and/or Python are a plus
Extensive experience in product analytics tools and data visualization tools (Looker)
Be passionate about data—you're comfortable with exploratory analysis and statistical techniques and driven to find meaningful patterns and trends in the data
Must be detail-oriented with excellent follow-through abilities
Resourceful and motivated problem solver. You enjoy and have the ability to tackle complex problems, draw inferences from data, and use your analysis skills and business acumen to identify solutions
You have excellent organizational skills, strong attention to detail, and the ability to effectively manage projects supporting multiple business partners
Strong communication skills with the ability to raise questions, define needs, and explain outcomes
Proactive, entrepreneurial style; eager to take initiative in a fast-paced, dynamic environment
Excited to help improve student success outcomes in education