Job Summary

Responsibilities:
Fully understand Credit Repair Cloud’s business strategy, products, and our unique mission.
Fully understand our Customer Journey, from first exposure and into an active paid user.
Deeply care about our customers as human beings.
Provide customer support over email, phone, and chat with unparalleled attention to detail.
Be a positive, encouraging voice for non-technical customers who are starting a business and often feel overwhelmed.
Have a high sense of urgency when needed and act accordingly.
Master all our products and services.
Work with the team and your manager to improve our processes.
You’re highly skilled in technical customer support.
You love solving problems.
Advocate for our customers internally.
You love doing things efficiently, and you have tons of common sense.

Requirements: 
You are an accountable, punctual, responsible, mature professional with discipline and requires little supervision post-training period.
You have strong interpersonal, written, and verbal communication skills. You’ll need to be able to communicate over the phone with our customers.
You are confident.
You are tech literate. Learning new tools and playing with new software fills you with joy, not dread. Relevant experience with CRM software (we use HubSpot) and support software (we use Zendesk) is a huge plus.
You genuinely care about our customers, your work, and the team.
You are self-motivated.
You are an inquisitive person, and you always want to learn new things.
You want to improve processes and strive when you’re given the freedom to do so.
You are always on top of things. Nothing slips through the cracks.
You have the ability to work in a quiet environment for making calls, and a strong internet connection is a must.
Availability to work PST business hours, and weekends.