Job Summary

Responsibilities

Lead and manage the Employee Experience Specialists
Drive continuous development and performance management of your team
Be the Voice of the Employee (VoE): use data/feedback from employees and clients, understand their pain points and implement workflow optimizations
Be a Deel Ambassador and hands-on leader: when needed, act as escalation for difficult cases by working directly with employees/clients
Support our daily operations oversight and ensuring adherence to departments OKRs/SLAs
Manage scheduling, attendance and other administrative tasks

Requirements

You have 2-3 years of experience managing operations/servicing teams (HR OPS experienced preferred)
Remote experience: you have managed and succeeded in overseeing remote teams
Proven experience leading support teams in a high-growth and high-paced environment
Strong analytical skills: you can turn data insights into projects that influence positively customers satisfaction with our product
Be a problem solver: you lead by example and foster a can do mentality in your team
Strong analytical skills: you will leverage data to improve, build and deprecate processes, making our customer journey seamless and efficient