Job Summary

Responsibilities
Build relationships with key employees among customers through regular video calls.
Develop a high-level understanding of product features and the subject matter of CI/CD.
Own retention and upsell by ensuring customers continue to get the most value out of our product.
Be a voice of the customer: get product feedback and relay it to relevant stakeholders within the company.
Resolve problems and handle complaints in a timely manner.
Collaborate with internal teams (product, marketing, and sales) to deliver a best-in-class customer experience.

Requirements
3+ years of proven experience in comparable account management or sales roles, preferably in the SaaS industry.
Experience working in creative or tech industries where change is the norm and the pace of business is fast & continuously evolving.
Track record of achieving and exceeding renewal, retention, and growth targets.
Individual who is independent in their work & has successfully maintained full ownership over a set of accounts.
Experience working with English-speaking clients who come from diverse, international backgrounds.
Excellent communication and negotiation skills.
Being a natural “people person” who quickly establishes rapport and builds relationships, either in-person or online.
Strong team player who brings solutions to the table when facing challenges.
Ability to understand concepts related to software development and cloud computing.
A growth mindset, accompanied by self-motivated and a “can do” attitude.
Strong organizational, project management and follow up skills.
A collaborative worker who is able to empathize with customers’ needs and internal team members.
Interested in taking an active part in the evolution of team processes.
Solid knowledge of CRM software such as Salesforce.