Job Summary

Responsibilities

Communicate with MoonPay customers through a variety of channels
Provide knowledgeable and informative answers to questions about product, pricing and availability
Work closely with internal departments and partners to satisfy the customer’s needs
Prioritise customers’ requests based on time-sensitive needs
Conduct customer due diligence checks which can include card verification, KYC and transaction monitoring
Understand and share our customers’ feedback and feature requests to the relevant internal teams
Share knowledge and provide support to other customer success team members where possible

Requirements
Fluency in English both written and spoken
Fantastic verbal and writing skills, with an emphasis on clarity
Experience with providing world-class customer support via email, chat, and social media channels
Strong attention to detail and highly organized
Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations
Be empathetic and understanding, go above and beyond to solve customer problems
Tech savvy, comfortable learning new tools and platforms
Ability to communicate and build relationships with co-workers, business partners, and customers
Interest in digital assets and blockchain technologies