Job Summary

Responsibilities

Help our customers by answering their inquiries via email and live communication channels (e.g. Chat, Social Media, Video Call, Phone, etc.).
Suggest personalized improvements on customers’ websites and proactively support our customers.
Provide feedback about features as well as internal procedures.
Represent Jimdo and our mission to the customers who contact us.

Requirements

Excellent skills in German language and expert in German culture; fluent in English
A customer-orientated mindset that always seeks opportunities to delight customers.
A ‘let’s do this’ mentality: Proactiveness, enthusiasm, flexibility and openness to changes.
Previous experience in Customer Support, experience with Calls and Live Channels.
Experience working towards targets and KPIs
Excellent writing skills and the ability to explain complex things in an uncomplicated way, with clear, efficient and helpful communication.
Strong interest in technology and topics around the internet.
Good understanding of small businesses needs and the steps that can lead them to success.
Passion and motivation for learning, improving and experimenting.
Willingness to work in an international environment where diversity and inclusion are encouraged