Job Summary

Responsibilities

Learn how Chili Piper works and why our customers use it
Shadow colleagues, learn best practices for what makes CP Customers successful
Resolve customer questions in chat, email, and over zoom
Master your knowledge of the Chili Piper product and have a deep understanding of how our customers use Chili Piper to achieve their goals
Juggle customer conversations while maintaining five-star customer service standards
Work closely with customers and our product team to  help ship changes that reduce the number of product-related questions
Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome
Be consistently hitting and exceeding your customer experience goals
Browse through logs to find specific events
Replicate behaviors or bugs
Keep an eye on critical issues and alert the engineering team

Requirements

Personable, kind, and you love helping customers
Curious, motivated, and you love problem solving
A team player. You are very comfortable asking for help and always ready to help others